Customer Code of Conduct

Our business carries the highest standard of attention to detail, customer service, and professionalism at all times. In return, we expect that our customers abide by the same standards of behavior.

• Treat staff and other customers with respect at all times.
• Use polite and professional language--abusive, threatening, or discriminatory behavior will not be tolerated and are grounds for discontinuation of services on a temporary or permanent basis.
• Abuse of the quoting process (requesting quotes with no intention for future business) will result in discontinuation of service permanently.
• Abuse of our email or voicemail system (leaving inappropriate or excessive amounts of messages or sending emails repeatedly) will not be tolerated and will result in permanent discontinuation of service.
• Provide accurate information when requesting services or support.
• Respect scheduled appointments and notify us in advance if rescheduling or canceling.
• Do not misuse, damage, or interfere with company equipment or property.
• Honor payment terms as agreed in your service contract or invoice.
• Report any concerns, complaints, or disputes directly and respectfully for resolution.
• We do not tolerate the use of social media or other public platforms to harass, attack, abuse, or disparage our business, employees, products, or content through false statements, misleading reviews (e.g., Google Maps), or other dishonest or provably false claims. Any such actions will be addressed promptly through our legal team.